Jr Ocean Customer Service Analyst - Hybrid

A multinational freight forwarder is seeking an Jr Ocean Customer Service Analyst to join their team.

This role is essential for providing high-quality service to customers and supporting daily operational activities related to international logistics.

Key Responsibilities:

• Process and manage shipping orders from customers and global offices.
• Ensure accurate data entry and timely follow-up on shipments.
• Coordinate with internal departments to resolve issues and provide status updates.
• Support business growth through cross-selling opportunities and identifying new revenue streams.
• Handle customer inquiries, complaints, and service-related issues professionally.
• Prepare reports and maintain updated records of shipments and customer interactions.

Qualifications:

• 2 years of experience in logistics operations.
• Advanced English proficiency (written and verbal).
• Strong communication and problem-solving skills.
• High attention to detail and ability to prioritize tasks.
• Proficient in Microsoft Office and logistics systems.
• Customer-oriented with a proactive and collaborative approach.

Work dynamic:

• Schedule: Monday to Friday, from 9:00 AM to 6:00 PM.
• Hybrid work model: 3 days on-site, 2 day remote.
• Location: Puerto Madero, CABA.
• Corporate benefits package.