Customer Service Manager
IT / Sistemas
Requirements:
- Establishing a trusted/strategic advisor relationship with each key stakeholder
- Training & mentoring future CXM leaders.
- Oversees development of a CXM team
- Increasing adoption for our solutions and promoting growth while making customer satisfaction the number 1 priority
- Implementing & tracking the performance of key measurables which include contractual SLAs, automated spend quote & coverage, customer claims, and customer satisfaction.
- Sourcing or developing, implementing & maintaining a customer relationship management system (CRM)
- Among others
PROFILE
- Bachelor’s degree in business administration, Marketing, International Business, or Industrial Engineer.
- 5+ years of relevant commercial experience.
- Quick and independent learner, team oriented, acute attention to details, and strong analytical, research and problem-solving skills
- Advanced proficiency in database management, MS Excel, and PowerPoint (pivots, v-lookups, formulas, functions)
- Advanced English proficiency (it´s a must)
Remote and travel 50% of the time.
Benefits in addition to the law
Base salary + commissions
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